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ITHRA United Business Services is a Riyadh-based Saudi company founded to meet the evolving demands of the rapidly expanding business services market. Our founders bring over 15 years of outsourcing experience, and our distinctive strengths are social intelligence and the adoption of cutting-edge AI.
We help organizations focus on their core activities while we manage critical business processes — unlocking efficiency, productivity and growth. In 2022, a strategic partnership with the Saudi public sector expanded our reach, and today we offer a comprehensive range of integrated, AI-driven business services.
15+Years of founders’ experience
2022Strategic public-sector partnership
AIDriven, integrated services
Operation facilities
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State-of-the-Art Infrastructure
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Scalability & Flexibility
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Strategic Location
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High-Security Standards
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Employee-Centric Environment
Our Value
At ITHRA United Business Services, our values serve as the cornerstone of our operations. They guide every decision and action we take, ensuring we uphold the highest standards of integrity, excellence, and client satisfaction.
Excellence
We continuously innovate and seek the best solutions, maintaining the highest level of performance and quality in everything we do.
Integrity
We conduct our business with honesty and transparency, valuing trust and ethical conduct in all relationships with clients and partners.
Innovation
We continuously strive to evolve and innovate in all aspects of our work, embracing new practices and technologies.
Collaboration
We recognize the power of teamwork and consider collaboration as the key to achieving our shared goals.
Respect
We respect individuality and diversity, believing that mutual respect forms the foundation of fruitful, long-term relationships.
Customer Service
Our commitment to delivering the highest level of service means we aim to exceed customer expectations every time.
Social Responsibility
We take responsibility for our impact on society and the environment, aiming to make a positive difference in all our endeavors.
Vision
ITHRA United Business Services aspires to lead the field in offering outsourcing and customer relationship management solutions within the Kingdom of Saudi Arabia. We envision building robust and sustainable relationships with our clients, providing high-level customer experience solutions that consistently exceed their expectations. Our ambition extends to becoming a benchmark for the application of cutting-edge technology in the realm of business. We aim to foster a work environment that nurtures the growth and development of our employees, positioning them as the driving force behind our success.
Mission
At ITHRA United Business Services, our mission is to deliver top-tier, high-quality business solutions that span a diverse spectrum of needs. We are dedicated to addressing contemporary business challenges with fresh and innovative solutions, tailored to meet the ever-evolving demands of the market. Established as a response to the growing need for specialized business process outsourcing (BPO) services, we see ourselves as the pivotal point where others conclude. We excel in all facets of delivering our services, including modern operational facilities, cutting-edge technological infrastructure and systems, and adherence to global standards within our service domains. Our ultimate goal is to empower our clients to embark on their journeys beyond where others have ventured.
Philosophy
Our philosophy at ITHRA United Business Services revolves around our unwavering commitment to providing exceptional business solutions while maintaining the highest ethical standards. We believe in the transformative power of outsourcing and how it can empower businesses to excel in their core functions. Our philosophy is underpinned by a dedication to continuous improvement, innovation, and responsible business practices. By offering a diverse range of specialized services, we enable companies to focus on their core operations while entrusting us with the intricacies of other critical business processes. We firmly believe in fostering a culture of integrity, transparency, and respect in all our interactions, whether with clients, employees, or partners. Our philosophy extends to our responsibility to society and the environment, as we aim to make a positive impact through socially responsible practices.